Frequently Asked Questions (FAQs)
Welcome to Nu-Yale Cleaners’ FAQ page! Here, you’ll find answers to common questions about our services, environmental practices, and customer support. If you don’t see your question listed, please Contact Us for more information.
General Questions
What services does Nu-Yale Cleaners offer?
We provide a broad range of services, including dry cleaning, laundry, alterations, shoe repair, specialty item cleaning, bulk and industrial laundry, restoration for fire and water damage, and more. Please visit our Services Overview page to learn more.
What makes Nu-Yale Cleaners different from other dry cleaners?
Our commitment to quality, customer service, and environmental responsibility sets us apart. We use Glacier Dry Cleaning, a hypoallergenic and environmentally friendly process that delivers superior cleaning results. We’re also certified by the International Fabricare Institute (IFI) as an environmentally safe dry cleaner.
Where are Nu-Yale Cleaners locations?
Nu-Yale Cleaners has locations throughout Indiana and Kentucky, with convenient Nu-Yale Anytime Kiosks at select stores for 24/7 drop-off and pickup. Visit our Locations page to find the nearest store.
Dry Cleaning and Laundry Services
What is Glacier Dry Cleaning?
Glacier Dry Cleaning is an eco-friendly process using a bio-based solvent derived from corn, making it safer for both garments and the environment. It’s hypoallergenic, biodegradable, and more effective at removing stains compared to traditional dry cleaning methods.
What items can be dry cleaned?
We dry clean a wide variety of garments and fabrics, including suits, dresses, coats, uniforms, and specialty items. We also clean larger household items like comforters, pillows, and drapes.
How does the Click n’ Wash Club work?
Our Click n’ Wash Club offers convenient, free pickup and delivery for laundry services at $35 per bag. Simply request a pickup through our app, website, or by calling us. We’ll pick up, wash, dry, fold, and deliver your laundry back to you!
Specialty Cleaning Services
Do you offer wedding gown preservation?
Yes! We provide professional wedding gown preservation and cleaning with a lifetime guarantee against yellowing or caramelized sugar stains. We are the only local member of the Association of Wedding Gown Specialists, ensuring that your gown stays in pristine condition.
Can you clean leather and suede items?
Absolutely. As certified members of Kirk’s Suede Life, we professionally clean, re-dye, and refinish leather and suede items. From jackets to handbags and shoes, we ensure your leather items look refreshed and renewed.
Do you offer cleaning for items like costumes or mascots?
Yes! We handle specialty cleaning for costumes, mascots, band uniforms, and even American flags. Our experts treat each item with specialized care to preserve its material, color, and integrity.
Restoration and Bulk Services
What restoration services do you provide?
As a member of the Certified Restoration Dry Cleaning Network (CRDN), we offer specialized cleaning for items affected by fire, water, or smoke damage. Our restoration services include textile cleaning, electronics restoration, and even art restoration to help recover belongings after a disaster.
Can you handle bulk and industrial laundry?
Yes, we specialize in high-volume laundry services for hotels, healthcare facilities, and events. Our machines can process up to 300 pounds of laundry per load, with a quick turnaround to meet bulk cleaning needs.
Alterations and Repairs
Do you offer alterations for custom garments?
Yes, we provide custom alterations, from hemming and repairs to custom wedding gowns. Our professional seamstresses are skilled in reweaving, adding coat liners, and even repairing unique items like horse blankets. Contact us for special requests!
Can you replace zippers or buttons?
Absolutely. We offer minor repairs, including zipper replacement, button replacement, and more. Our goal is to keep your garments in perfect condition, ready for wear.
Kiosks, Pickup, and Delivery
What are Nu-Yale Anytime Kiosks, and how do they work?
Our Nu-Yale Anytime Kiosks provide 24/7 access to drop off and pick up your laundry or dry cleaning at select locations. Simply drop off your items in the kiosk, and we’ll handle the rest! Click here for a list of kiosk locations and instructions.
How does the free pickup and delivery work?
We offer free pickup and delivery for all our laundry and dry cleaning services on a scheduled basis. Pickups and deliveries are available on a Monday/Thursday or Tuesday/Friday schedule, depending on your area. Contact us to learn more or schedule a pickup.
Can I use Nu-Yale services if I’m outside your route area?
Yes, if you’re outside our scheduled route area, you can still drop off items at our store locations or use our Click n’ Wash Club for self-service options.
Billing and Policies
What forms of payment do you accept?
We accept all major credit cards, as well as payments through our Nu-Yale app and kiosks. For recurring services like Click n’ Wash Club, payment is processed per bag or per request.
Do you offer any guarantees on your services?
Yes, we offer a lifetime guarantee for our wedding gown preservation services and stand behind our restoration and specialty cleaning services. For any issues with other services, please reach out to us, and we’ll ensure your satisfaction.
Do you offer any promotions or discounts?
We periodically offer promotions on select services, such as seasonal discounts on coats, jeans, or holiday linens. Join our email list or follow us on social media to stay updated on current promotions.